Fundamentals of total quality management : process analysis and improvement / Jens J. Dahlgaard, Kai Kristensen, Gopal K. Kanji
Material type:
TextLanguage: English Publication details: United Kingdom Nelson Thornes 2010Description: 372p P.BISBN: 9780748772933Subject(s): EXECUTIVE MANAGEMENT QUALITY MANAGEMENTDDC classification: R 658.4 DAH(FUN)
| Item type | Current library | Collection | Call number | Vol info | Copy number | Status | Date due | Barcode | Item holds |
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MBA Referance
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St. Xavier's University, Kolkata Reference Section | Reference | R 658.4 DAH(FUN) (Browse shelf (Opens below)) | S.X.U.K | 3044 | Not For Loan | UM3044 | ||
MBA - Masters on Business Administration
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St. Xavier's University, Kolkata Lending Section | 658.4 DAH(FUN) (Browse shelf (Opens below)) | S.X.U.K | 3045 | Available | M3045 | |||
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MBA - Masters on Business Administration
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St. Xavier's University, Kolkata Lending Section | 658.4 DAH(FUN)C1 (Browse shelf (Opens below)) | S.X.U.K | 3046 | Available | M3046 | |||
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MBA - Masters on Business Administration
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St. Xavier's University, Kolkata Lending Section | 658.4 DAH(FUN)C2 (Browse shelf (Opens below)) | S.X.U.K | 3047 | Available | M3047 | |||
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MBA - Masters on Business Administration
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St. Xavier's University, Kolkata Lending Section | 658.4 DAH(FUN)C3 (Browse shelf (Opens below)) | S.X.U.K | 3048 | Available | M3048 |
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| R 658.4 CHA(PRO)Ed5 Production and operations management | R 658.4 CHA(PRO)Ed6 Production and operation management | R 658.4 COA(TOT) The total manager | R 658.4 DAH(FUN) Fundamentals of total quality management : process analysis and improvement / | R 658.4 DRU(CHA) The Changing world of the executive | R 658.4 DRU(EFF) The Effective executive | R 658.4 DRU(EFF) (The) Effective executive |
Part 1: Fundamentals of Total Quality Management 1. Introduction 2. Historical Evolution of TQM 3. Some Definitions of Quality 4. Philosophy, Principles and Concepts of TQM 5. Quality Management Systems and Standardization 6. The European Quality Award Part 2: Methods of Total Quality Management 7. Tools for the Quality Journey 8. Some New Management Techniques 9. Measurement of Quality: An introduction 10. Measurement of Customer Satisfaction 11. Measurement of Employee Satisfaction 12. Quality Checkpoints and Quality Control Points 13. Quality Measurement in Product Development 14. Quality Costing 15. Bench marking Part 3: Process Management and Improvement 16. Leadership, Policy Deployment and Quality Motivation 17. Implementation Process 18. Quality Culture and Learning 19. Case studies and Appendices
Includes index
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