Table of Content
Part I: Creating Value Through Operations

1. Introduction to Operations and Supply Chain Management

2. Operations and Supply Chain Strategies



Part II: Establishing the Operations Environment

3. Process Choice and Layout Decisions in Manufacturing and Services

4. Business Processes

5. Managing Quality

6. Managing Capacity

6S. Advanced Waiting Line Theory and Simulation Modeling



Part III: Establishing Supply Chain Linkages

7. Supply Management

8. Logistics



Part IV: Planning and Controlling Operations and Supply Chains 1 and Supply Chains

9. Forecasting

10. Sales and Operations Planning (Aggregate Planning)

11. Managing Inventory throughout the Supply Chain

12. Managing Production across the Supply Chain

12S. Supply Chain Information Systems

13. JIT/Lean Production



Part V: Project Management and Product/Service

14. Managing Projects

15. Developing Products and Services



Appendices

Glossary

Index

Development"


Salient Features
This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States.

Introduction to Operations and Supply Chain Management uses the following features to facilitate learning:

A highly integrated approach helps students understand the importance of linking operations with their supply chain partners.

Integrated Presentations are highlighted in Front Page end papers.
Comprehensive coverage of traditional OM areas such as quality, capacity, queuing, forecasting, inventory, planning and control, and project management introduce students to the topic and how it will apply to supply chain management.
Tools and techniques are introduced within the context of the OM and SCM issues at hand.
Microsoft Excel spreadsheets are incorporated into the text and homework"

Includes index