TY  - BOOK
AU  - Sharma, Sunil
TI  - Total quality management: : concepts, strategy and implementation for operational excellence
SN  - 9789351502814
U1  - 658.4013 
PY  - 2018///
CY  - New Delhi
PB  - Sage Publications
KW  - General Management
KW  - Total quality management
ER  -