TY - BOOK AU - Beulen, Erik TI - The Routledge companion to managing digital outsourcing SN - 9781138489370 U1 - R 658.4058 ROU PY - 2020/// CY - UK PB - Routledge KW - Contracting out--Management N1 - Book Description This unique comprehensive collection presents the latest multi-disciplinary research in strategic digital outsourcing and digital business strategy, providing a management decision-making framework for successful long-term relationships and collaboration based on trust and governance. Part I: Innovation in Business Models and Digital Outsourcing takes an internal company perspective on strategic digital outsourcing, and the importance of trust in outsourcing relationships. Part II: Inter-organizational Relations and Transfer explores topics underpinning service recipients and service suppliers’ relationships including governance, knowledge transfer and legal aspects. Part III: From On-site to Cloud discusses the challenges presented by moving to a cloud environment, including risks and controls. Part IV: Developments to Come explores emerging technologies and their impact on digital outsourcing such as blockchain and the Internet of Things. In a fiercely competitive market, companies must transform their business models and embrace new approaches. This Companion provides a comprehensive management overview of strategic digital outsourcing and is an invaluable resource for researchers and advanced students in business and strategic information management, as well as a timely resource for systems professionals. Table of Contents Part I: Innovation in Business Models and Digital Outsourcing 1. Strategic Sourcing in Turbulent Times: The Impact of Trust and Partnership: Robert J. Benson and Pieter M. Ribbers 2. Influence of New Business Models and Technology on Technology Strategy and Partnerships: Christopher P. Holland 3. Enterprise Architecture: Marlies van Steenbergen 4. Agile and DevOps in the Context of Enterprise Architecture & IT Architecture: Bill Schiano 5. Supply Chain Coordination and Integration: Jos van Hillegersberg1 and Dissa R. Chandra 6. Offshore Outsourcing: Hans Solli-Sæther and Petter Gottschalk 7. Impact Sourcing (Socially Responsible Outsourcing): Prof. Ron Babin and Prof. Brian Nicholson 8. Samurais and Ninjas: Ambidexterity @ AXA Konzern AG: Antje Susanne Koch, Pieter Ribbers and Anne-Francoise Rutkowski 9. Can Outsourcing Improve Competitive Advantage in Direct Retail Banking? Julia Kotlarsky and Jan Teckemeyer Part II: Interorganizational Relations and Transfer 10. Governing and Orchestrating Relationships in Outsourcing with Multiple Vendors: Albert Plugge and Marijn Janssen 11. Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility: Oliver Krancher 12. Tackling the Challenge of Transition Thases with KAIWA: How to Steer the Critical Success Factors of Human Interaction: Erik Wende and André Mertel 13. Parties, Partners and the Law. Some Contractual and Compliance Issues in Digital Outsourcing: Kees C. Stuurman Part III: From On-site-to Cloud 14. Welcome Mission Critical Cloud: Arjan Eriks 15. Gravitation of SaaS-Centric Cloud Platforms: André Halckenhaeusser, Armin Heinzl and Kai Spohrer 16. Governing Cloud Computing Services: Mathew Mertens, Steven De Haes and Tim Huygh 17. When the Cloud Runs out of its Silver Lining: Kiron Ravindran, Juan Manuel Gonzalez Muñoz and Alex van den Bergh Part IV: Developments to Come Chapter 18. Blockchain and other Distributed Ledgers: Eddy H.J. Vaassen Chapter 19. Internet of Things: Marcel Baron ER -