TY  - BOOK
AU  - Kundu, Arijit.
AU  - Dr. Ruchita Burman.
TI  - A study of the role of CRM strategies in customer satisfaction with reference to the electronics industry
U1  - 658.812 
PY  - 2022/// May
CY  - kolkata
PB  - St. Xavier's University Kolkata
KW  - customer satisfaction
N1  - Table of content
1. Introduction
2. literature review
3. reserach methodology
4. data analysis
5. findings and discussion
6. recommendations
7. future scope of the study
8. conclusion
9. referenece
10. appendix
ER  -